Shipping policy

Effective Date: September 7, 2026

Thank you for shopping with Oceany! Below is our current shipping policy for orders within the United States.

Order Processing

• Orders are processed within 1-3 business days after purchase.

• Orders are not processed on weekends or U.S. federal holidays.

• During periods of high order volume, processing may take slightly longer. We’ll work to ship your order as quickly as possible.

Delivery Time

• Typical delivery to U.S. addresses is up to 12 days from shipment (excluding processing time). Some high-demand items may require an additional 5–10 business days for production before shipping.

• Delivery times may vary during peak seasons or due to carrier delays, weather conditions, or other unforeseen events.

• You will receive tracking information once your order ships.

High Demand & Production Updates

Due to increased demand, certain products may require additional preparation or production time.

We carefully process orders in the order they are received and work to ensure each product is properly prepared and meets our quality standards before being shipped.

We appreciate your patience and understanding during periods of increased order volume.

Tracking Your Order

• Once shipped, you’ll receive an email with a tracking number to monitor your package.

• Tracking updates are provided directly by the carrier.

Delays

While we make every effort to ensure timely delivery, delays outside our control may occur, including:

• High seasonal demand

• Carrier or customs processing delays

• Severe weather or natural events

If your package is significantly delayed, contact us at Oceanysagehelp@outlook.com so we can assist.

Incorrect Shipping Information

• Please verify your shipping details at checkout.

• If you notice an error, email us immediately at Oceanysagehelp@outlook.com.

• Once an order has shipped, we may not be able to change the address. Additional charges may apply for re-shipment.

Lost or Stolen Packages

• We are not responsible for packages marked as delivered by the carrier.

• If your package is lost or stolen:

Contact your local carrier for assistance.

Email us at Oceanysagehelp@outlook.com. We will make reasonable efforts to help, but replacement is not guaranteed.